TL;DR - John Moore created a false sense of urgenc...

TL;DR - John Moore created a false sense of urgency to perform 10 mins of work for $800 when a little bit of bleach would of fixed slight problem.

My wife and I called John Moore out to look at a possible clogged AC drain line that an inspector said looked clogged. The John Moore guy went up to the attic to look at the drain line then came down and said 'quick turn off your AC, its about to overflow' the proceeded to show us videos of water damage to ceilings on his iPad, creating what i define after the fact as a false sense of urgency. I went up to the attic to check it out and the line did not appear to be clogged. The John Moore guy admitted that he had never seen something like we had before (our house is older and he called it a DIY fix) but according to him it was on the verge of overflowing. I looked at it and it didn't appear to be overflowing, the drain line was dripping into a "U"(that had some water in it) which drained into a straight pipe that had no standing water in it. When I questioned him about my observations, the John Moore guy pointed out moist insulation around the "U" pipe, where cold water in the "U" pipe was creating condensation. I also mentioned that we have lived in this house for many years with no issues which the John Moore guy just shrugged his shoulders.

We assumed that he knew what he was doing so we asked him to quote it. He quoted around $800 to unclog it and add some kind of 'T" fitting or $2700 to completely reroute the drain to 'properly' drain into a pebble pit. We opted for the unclogging and the John Moore Guy got to work. 10 minutes later, the John Moore guy was packing up his tools and saying it was unclogged. Floored, we asked him why 10 mins of work cost us $800. The John Moore guy said that 'these are not my prices, I'm just really good at what I do.' We went back and forth for a little bit and talked to the 'supervisor' and they said the best they can do is drop it to about $600. They where also using some kind of $50 visa gift card (as some kind of incentive for using John Moore's service) that he quickly packed up. The John Moore guy also mentioned to us that 'he gets this all the time, John Moore prices are expensive'

After the fact, we had someone else look at what was done to the drain. This professional mentioned that nothing really needed to be done other than a little bleach poured into the line.

We had John Moore scheduled to come look at some electrical work we wanted done. Needless to say, we quickly canceled that appointment with John Moore. If they are going to be dishonest about a little bleach vs $800 for 10 mins of 'work', the mind struggles to imagine what kind of false sense of urgency would have been created for an imagined problem that was fabricated when they came out to look at some electrical work.