April Perez

Review of Autonation Toyota Thornton Roa...

I brought in my vehicle last week to have a seat b...

I brought in my vehicle last week to have a seat belt and tires checked. I dropped off the vehicle at 11:30am. I walked over to sales to allow times for the car to be serviced. I came back to the service center at 2:30 to get an update as I had not been called or contacted re: any issues. I had someone come and get me to allow additional time for the car to be serviced and I had to call the dealership myself around 5pm to check the status or see if there was anything wrong with my vehicle. I was then told that my contact number was recorded incorrectly and that the service person had called and emailed me (he emailed me 8 minutes before I contacted the dealership), but that my seat belt was fine and my tire had a SLOW LEAK. There was no apology for the slow service or for the fact that it took them 5 hours to even contact me regarding my car's needs. The rep told me that the tire leak was so slow that it didn't seem to need immediate attention but that if I wanted it plugged, I would need to wait an additional 45 minutes and pay. I get to the dealership at almost 6 and was told that I had an actual NAIL in my tire. I checked my email and he never mentioned a nail in the tire there either. So I now have to wait ANOTHER hour to have my tire patch. Had I been told correctly in the first place, I would have requested a patch before I rushed back to the dealership on hour 7 of my car being in the service center. Horrible service! I have been getting my cars serviced here for at least 9 or 10 years and this was definitely an unacceptable experience!