Had a service plan for over a year - never had an ...

Had a service plan for over a year - never had an issue with my HVAC. When the time finally came that I needed them to come fix my AC, was told that they couldn't get to it until the next day and it was going to be 94 degrees. Found someone else to come fix it right away and immediately cancelled my service plan. Not sure what the point of paying monthly is when you can't get the service when you need it.