Ana Mohd

Review of Pan Pacific Hotels Group (PARK...

Ali was at the checking in reception. No smile. No...

Ali was at the checking in reception. No smile. No welcome greeting. Told me since they were full couldn't upgrade. Also no room service for breakfast which was a big surprise since this is the covid period after all. This i asked 3 times and he said no in room dining for breakfast. Also ni toothbrush in the toilet which is not what u expect from a 4 star hotel that had glowing reviews. Big disappointment for me and family. Will stay in Shangri-la next door after this.