The carpet itself is great, but do not listen to t...

The carpet itself is great, but do not listen to them if they say they will screw down "a few places" if your floor squeaks. My wife wanted to replace our carpets, and I made it extremely clear that the main reason I agreed to replace the carpets was to get rid of some of the floor squeaks while the carpets were removed. Tony told me they would fix a few places, but if it is extremely bad, it is a different service. He told me to mark the spots that squeaked and they would be screwed down, but there is no guarantee on it.. My wife went over the squeaks with the installers when they came.. I am not convinced that they did any screwing down at all. There is not a single problem area that stopped squeaking. So we bought $8500 worth of carpet and have about 10 spots in high traffic areas that continue to squeak just as bad as they did before I bought the carpet.

Additionally, when the installation date came, they realized that they cut one of the carpets wrong for our 14x24 family room.. They brought over a generic carpet for the room while a new carpet came in. They did a decent job mitigating the error, but it was annoying to have to put everything back in the room and then take it out again 3 weeks later when the replacement came.