I took my truck in for one of my 3 free oil change...

I took my truck in for one of my 3 free oil changes and tire rotations. I found out they couldn't rotate my tires because they did not have a 7stud star key for my lug nuts. I did not have one either. The tires and rims where on the truck when I purchased it from your dealership. After I got my truck back I had to go to 4 different shops just to find and purchase a star key without having to buy a whole set of lug nuts with it. I didn't actually get my tires rotated until the following week due to this mishap. They also gave my truck a car wash. This took much longer then I'd ever expect. It took roughly about 45 min to an hour to wash my truck and I know this because I got my paperwork saying they where done with my oil change. I really find that to be completely ridiculous, so much that I don't think I'll ever be getting another car wash from you guys again. I'd rather go to a wise guys for 7.99 and get a good towel dry compared to the messy one I received from you guys. Just still can't believe it took roughly 2 and a half hours to get an oil change and car wash done, and that's with me already having an appointment... I was there from 10:00 am until 12:34 pm. Hopefully my next two oil changes will go smoother than this one.