People at this institution are disorganised.I sign...

People at this institution are disorganised.I signed a debit order to go off on the 15th of each month but for the first installment it went off on the 1st,I called thir finance office and they apologised and said the will fix this in September again this happened.I called again to make enquiries didn't get a satisfactory explanation.Now thy say I owe them R200 for a returned debit order.My bank charged me for this and they also want me to pay them for their own mistake.I made an appointment to speak to the general manager about this matter.it never waited for this person for 45minutes they kept on telling me she is busy with other parents meanwhile she was not even in her office.Its a useless institution just a waste of my money..