I usually stay at this grande dame hotel on Union ...

I usually stay at this grande dame hotel on Union Square when visiting San Francisco... i was somewhat disappointed at the lobby spaces...gone were the nice shops, the fine dining venue... To the good, the exercise center was great and my corner room in the tower was fine, if a bit poorly laid out. For $500/night I expect more... and, what's with a room service bill of $66.40 for one drink, a clubhouse sandwich and a small pot of coffee? Oh well, perhaps getting sick the first day didn't help ...