Steve McKee

Review of Armstrong Group of Companies

Guardian Protection, a subsidiary company, is wort...

Guardian Protection, a subsidiary company, is worthless.

Bought a new home just over two years ago August of 2015. Made the mistake of purchasing almost $12,000 worth of services and equipment from this company. We feel like we were sold a P.O.S. (Piece of S**t) for the audio system.

We have had non-stop problems with the audio system that was installed. We don't use it on a daily basis, and weekends and nights are the time that we would like to use it, but classically, that is when we would try, and it would not work. It has been infrequently, but consistently a problem since the system was installed.

Had them out multiple, multiple times during the first year. It never would work right, when we wanted it to work. Over the course of the last few months of the first year, they wound up replacing every single component of the system. They said they stand behind their stuff, and extended the 1 year warranty another year.

Just like before, every time we went to connect, we would have problems. Was on the phone with tech support, they would have us go through steps, it would start working again, and then soon after, not work.

Candidly speaking, they wore us down. We eventually just gave up trying to use the system we spent thousands on.

Then with Christmas coming up, I started thinking about it, and got ticked that the system did not work. I called them back up and said "lets try this again".

Now here is where they really disappoint. They could not get it to work over the phone, so they say they have to send a tech out. And they are going to charge me for any and everything. I raise concerns, to three different people. They offer a meager partial credit against the service call, that, and a few insincere apologies. I finally just told them, send the person out.

Tech arrives today, at what I understand to be a +$200 per hour rate, nice guy, spends about 1.5 hours trying to get it to work. He identifies that the set up the way it was done, is not what the LeGrande Manufacturer recommends, as they want the unit directly wired into the house router, and they had previously installed a switch. So I work with him to get this wired properly. Two years, countless techs, and now they see this as not proper?

He then determines that the distribution module, that was already replaced once, if not twice before, is not working properly. And guess what, he does not have a replacement on his truck. Not only that, but I have to sign paperwork to order a new one, but he is not privy to what the costs are, so can't tell me what they are looking to gouge me for.

I feel so duped by this company. They sold this POS to us, and it has never consistently worked properly. So then I ask the tech, do they still sell the same systems to people today, and wait for it........... Yup, same systems being pawned off on unsuspecting customers. Way to go.

So ticked off right now. Asked the tech to have a supervisor call me, I doubt that will happen.

I am going to make sure that on every review site I can, that people are able to see how they take advantage and wear down their customers.