LeGeND

Review of SWS Electronics & Computers

I had an issue I couldn't figure out myself so I d...

I had an issue I couldn't figure out myself so I decided to take it to the boys at SWS. They charged me 50$ to figure out what was wrong and give me an estimate of how much it would cost. I ended up doing the job myself after they told me exactly what was wrong. They also cleaned out my PC (it was pretty dusty) and held it for me for about 5 days. Since they did such a good job with my first visit I decided to go in for a quick clean up for another PC I was going to give to my brother. I went in and talked to a gentlemen named Eric. He helped me out with all the questions I had, about building PCs as well as some concerns I had with the PC I took in. He talking me through all my questions and told me if I wanted I could wait for it to be cleaned, that he would get started right away and it wouldn't take long. He referred me to some PCs I could use while I wait in the store (I was able to study a bit). He called me up and told me that my PC was fine and cleaned it all up nice and on top of that added some screws I was missing that if not replaced would eventually cause a problem in my PC, free of charge! I was very happy with this and started to walk out with my PC. At the door I was getting ready to cover my PC with a sweater since it was raining but without asking one of the employees packed the PC in some bags so it wouldn't get wet. I didn't even ask for them but he helped out. I didn't get his name unfortunately but I appreciate the gentlemen with the spiky hair and glasses who helped me. I then got home and tried to do a full system restore on my PC and ended up messing up somehow. I panicked, I honesty didn't know what I was doing, so I decided to call SWS and ask for Eric. Lucky he was there and he called me down and walked me through the whole process on how to reinstall windows. He honestly saved me a great deal of time and money and I greatly appreciate his outstanding costumer service he went above and beyond for me. He walked me through and I was able to fix my computer. He even told me I could call back if anything else occurred with my PC. I greatly appreciate the boys at SWS and highly recommend them. It might be a high price for diagnostic but your paying for quality and efficient work.