Took my money and didn't even confirm the booking....

Took my money and didn't even confirm the booking. I booked a flight through Travelpack, paid for it, got a confirmation email, and confirmation status on their own booking checker. All sorted I thought, until I arrived at the airport to find the booking was reserved. Travelpack had taken my money but hadn't actually confirmed the booking. I was sent a confirmation email to check if I actually wanted the seats on the plane!! Awful service, completely confused, and I had to speak to three different customer services agents to get my refund sorted, after 1 hung up on me. Hopefully this refund does go through in the stated 3 days, or maybe i'll have to confirm this too. I would suggest avoid!!!