Frank Cash

Review of Lone Star Valet

saw them damage my vehicle. I told the valet and h...

saw them damage my vehicle. I told the valet and he said he would put a notation on my ticket and to call their claims dept. the next day since this was at 10pm. I called and talked to Nick Cloints in their claims dept who told me to take a picture of damage and send it to him. The picture would not show the damage clearly so in an email he said to call him and make an appointment. I called several times and sent emails with no response. He then sent me an email stating he had completed his review and my claim was denied. Never even looked at damage even after he said he would. I also left messages for a Kyle Henry who is suppose to be a manager? with no response. I have been using these guys at Bob's chop House in Grapevine for years but never will again