The worst experience I have ever had. Me and my pa...

The worst experience I have ever had. Me and my partner reguarly have a weenend trip and never raised any complaints to any hotels and BnBs we stayed in the past. Not mention a single argument. This is the 6th time we come to Bournmouth for a weekend and I decide to give this hotel a try. However, this is the worst decision I have made. The lady who is managing the Spa and Massage service is very unprofessional and I have to say even creepy. Called me 11 times within two hours when I was stuck in the traffic on the motorway and was using my mobile as GPS. She called me again (2 times on the mobile and once to the room) when we just checked in and hasn't settled down yet. When I had enough and went to the reception (the girls at the frontdesk are farily friendly and professional) , a guy (he said he is the general manager)who bumped into our conversation was extremely rude, arrogant and cold. He didnt bother to offer any help but only saying the massage lady just rents a room from the hotel and is separated from the hotel. He even asked me why not block her number in an irritating way. Astonishing customer service from this manger. Totally ruined our weekend. Never come again and not recommended.