Jess Lee

Review of Seven Springs Mountain Resort

This was my first time at Seven Springs. I was her...

This was my first time at Seven Springs. I was here working a conference. I went to check in (after a 12+ hour day) and just wanted to relax. So I check in and get my room keys. I get all the way up to the 7th floor and walk all the way down the hallway. I hear voices in my room and am a tad confused but think it's the room next door. I unlock the door and walk in and there is another family in that room already? The man called down to the front desk to confirm who should be where and I learn that they actually gave me the wrong room (my room was 10 rooms away). So I was already exhausted but had to go all the way back down to the check in desk and get issued new keys. Later that night, I come to realize that when they deactivated my keys to get me my right keys, the original room I'd walked into had their keys also deactivated! They had to go all the way down as well to get them reactivated! I expected a little more from Seven Springs as it always seems prestigious and amazing. The main building itself was fun and beautiful with lots to do, but the hotel mix up really made me sad.