Cindy Fisher

Review of portneuf medical center

You would think a "state of the art" facility woul...

You would think a "state of the art" facility would have better billing practices. Their reps don't even know what they are charging for and their website is not user friendly and is super confusing. I have to go around in circles to get to where I want to be, and I am not technologically challenged. And be careful with online payments. I've had an account showing that I owe with their "medical group" that I've paid 4 different times. They say my money has been "allocated" to different open accounts with the hospital since that one is technically paid. Is that even legal? It STILL shows that I owe despite repeated calls. I recently made some partial payments on open accounts, which came out of my bank account fine, and then the website decided, I guess, to charge my debit card the full amount owing before those payments, thus overpaying the accounts and draining my bank account and causing fees. When I call customer service, they say they can't "see the payment yet" even though it's already out of my bank account, so call back in a few days and wait on hold for another 1/2 hour with NO MONEY IN MY BANK ACCOUNT. NOTHING BUT PROBLEMS from this hospital. I'm done. No more lab work, no more doctors. I'll be going to Bingham Memorial Hospital or any other area hospital from now on for everything. Their services are hit or miss, but their billing is a joke which make it just not worth it.