I have had plenty of good experiences with Blackla...

I have had plenty of good experiences with Blacklane. But on my latest ride, I had an early pick-up from my hotel to get to airport. Despite a text message confirming that the driver was on the way, he did not show up. I attempted to call the driver, but phone was not picked up. Luckily, the receptionist at the hotel could book me a regular taxi and I still got to airport in time. But I am not sure whether I trust Blacklane for another ride.