Michel Sun

Review of Lindbrook Manor Apartments

Do not rent here. This apartment is overpriced, th...

Do not rent here. This apartment is overpriced, there is a problem with homeless people that come into the building, the building is old and requires maintenance with frequent water outages, repairs take forever and are shoddy, and the management here has incredibly poor communication. This is the worst apartment I have ever lived at.

The apartment is extremely expensive. The apartment is not rent controlled, and they will increase rent every year. Parking is not included. I lived in a studio at Lindbrook Manor, and I moved into a large 1 bedroom only two blocks away, and am paying less now for 2-3x more space with parking included.

There is a significant homeless person problem in this building. I reported that I found a homeless man sleeping on the stairs inside the building leading up to my apartment months before I moved out and there was no action taken. Management did not alert or warn residents and allowed this to escalate to the point where police were involved. I heard that an apartment had actually gotten broken into before they finally put in security measures.

The building is old. The building suffers from frequent water outages, hot water being turned off, and electrical outages. There are regular water outages that would last all day, with hot water or all the water shut off. There is no air conditioning and the heater is a small wall mounted heater that only turns on and off, there is no set temperature control. Windows in the building are old, drafty, and do not latch. Years of paint make the windows stick. I requested a repair to make my windows sit properly so I can latch them from the inside for security reasons, but the windows physically could not be aligned to latch.

Repairs take months to complete and management is extremely unresponsive. Repairs that are done are shoddy and don t last. I had a leak in my shower that damaged the wall behind the shower stall. They repaired the leak but then left my apartment with an unfinished, unpainted wall for months because the maintenance guy never came back. I requested repair of a loose sink faucet. All they did was caulk around the faucet which did not fix the underlying problem, and the faucet loosened again very quickly. A piece of wooden trim above my window fell off the window because it was secured improperly using DOUBLE SIDED TAPE! Maintenance staff usually only last a few months. Every time I had a request it was a different guy. I suspect there is a systematic problem higher up that makes them unable to retain good employees.

The management here is the worst I have ever lived at. I actually sued them in small claims court over return of my security deposit because of their terrible communication. According to Nia, it is company policy to only communicate with tenants via the telephone. I think that is extremely outdated and bad company policy, especially since it is in the interest of both parties to have written documentation so everything doesn t become a he-said-she-said situation. However, they will not communicate with you over email or even through letters because they refuse to have anything on the record. When I said I would record phone calls for evidence if I required legal remediation, they stopped communicating with me. To me, this is shady and seems like they are trying to hide something, or at least control the narrative so that the only written documents are the ones the management provides.

The management also changed the rules mid-lease. There are no air conditioning units in the studios. When I moved in, I was told by Tatiana that portable AC units were allowed, but window units were not allowed. I had a portable AC unit for 2 years. Then I received a notice to remove the AC that I had approval to have on move in. It is ridiculous to not provide AC in the building and not allow tenants to have their own AC. It can get over 100 degrees here! The leasing office still has a window unit AC, so it s pretty hypocritical to make all the tenants go without AC, but management still needs it.

Do not rent here.