Purchased NEW unit through a marketing company on ...

Purchased NEW unit through a marketing company on Ebay. Verified with Rheem the Serial number had never been registered. Installed unit and just in five years the heat exchanger has failed within the parameters of the 12 year warranty. I have gone back and forth with this company and realized they do not stand behind their products over technicalities. In checking out their Reviews on "consumer affairs" you will note they have backed out of warranty numerous times.
The business that sold me the tank and the Stainless vent kit, they call it a third party vendor! I have the receipt the vendor wants to help and the Rheem company said they are out of the picture! Its between me and the vendor! Plain and utter NONSENSE to hear from a manufacturer hiding behind these technicalities.

Any store selling products are not liable for the warranty...the manufacturer is! upon a customer producing a receipt. CONCLUSION: RHEEM HAS NO ETHICS, INTEGRITY AND ANY CUSTOMER CARE OR ORIENTATION! LEARN FROM MY EXPERIENCE>>>WHY WOULD YOU BUY THERE PRODUCT AFTER READING THIS REVIEW! Costco removed Rheem from their store web site. That should tell you something!
*SEE THEIR REVIEWS ON "CONSUMER AFFAIRS" FOR RHEEM ,,,
The ratings are barely 1.5 STARS! The reviews speak for themselves.
The tankless units are known to fail within 5 to 8 yrs, check u tube.
Home depot shows 3.5 stars here, exaggerated and ridiculous!
Could be Rheem sponsors or Employees!