Trying to obtain a replacement shade for a light f...

Trying to obtain a replacement shade for a light fixture from this company. You NEVER get a live person on the phone. Purchased the product from Lowes who does not carry the replacements. We have left many voicemails and a request via e-mail to try to get someone to respond. 3 weeks later still no call or e-mail. Maybe if I post this in English AND they will call me ??????

Try to get a replacement grade for a fixture from this company. You NEVER get a live person on the phone and are directed to calling a different number. Bought the product of Lowes that does not carry the replacements. We left many voicemail messages and a request by e-mail to try to find someone to answer. 3 weeks later still not call or e-mail. Maybe if I post this in English and French, they will call me ??????