My Aunt is currently a patient in this facility. I...

My Aunt is currently a patient in this facility. I have been trying for days to get in contact with someone, to no avail. I have left messages for the social worker who seems to always be in "morning meetings" ALL DAY. I am starting to believe that this is a standard response given just so the person answering the phone need not put in any work to locate the person I need to speak with. I see a Larry Abrams responding to all of these reviews and leaving the facility number for a call back however, that is part of the issue now isn't it? What good is calling the facility when you are just given the run around and never directed to the appropriate party? My Aunts doctors have extended her stay yet they are still trying to discharge her. Her physical therapy has been discontinued even though she has provided documentation on numerous occasions from her doctor stating that she is to continue having physical therapy. As I am in Florida I am unable to address this matter in person however if I have to get on a plane to do so and miss work I will do so. I work for a law firm and have dealt with many cases of nursing home negligence. I never thought that one of my family members would be subjected to the gross ineptitude that I've seen in those cases but it would appear that she is another one of these unlucky people who had the simple misfortune of becoming ill. I have left several messages for Ms. Henry. I'd appreciate a call back and immediate action. I am sure Mr. Abrams is unhappy to hear this, that is great that you care, now if you would ensure that something is actually done regarding this matter, that would be an actual step in the right direction.