D

2 adults and 2 kids. 5 and 3 years old stayed for...

2 adults and 2 kids. 5 and 3 years old stayed for 1 night. Room had no toliet roll so had to call reception to bring up. Toilet bin was not changed and had someone contact lenses case and rubbish the bin. The fridge had someone's yogurt. There was no Tea bag or milk in the room as it was not topped up from previous guest. The bedside lamp sitting on a glass -glass was not clean. Reception offered complimentary drink for the cleanliness. Did not offer to move us nor get a cleaner to clean the room. They just replaced the missing items. On check out I mentioned how disappointed I was and that at a time like this they need to be on top of hygiene. The lady on reception had a blank face and seemed not to take the matter seriously when I was talking to her. The hotel was nice but was always on edge with the children due to lack of trusting how clean the room was. Have sent feedback on your booking site. No response back from anyone.

Comments:

No comments