The office lost my paper work,and called me the da...

The office lost my paper work,and called me the day before my second appointment, and said they needed the approval paper from my insurance,yet I gave it to them. The person said,well it isn't in front of me. I then told them that losing my paper work wasn't my fault. So I proceeded to tell this person,well I guess your calling to cancel my appointment. The ones in the office have no idea what they are doing.