Joel Lattanzio

Review of VinaKom Communications

I work at BNC Quality Autobody in Schaumburg. I de...

I work at BNC Quality Autobody in Schaumburg. I decided to go with Vinakom because it was spouse to save me money and give me less problems to deal with. I knew it was too good to be true everything the sales man said.
First off Vinakom said it would take 2 months to install when it actually took 8 months, contract was signed 11/07/18 and installed on 07/08/19. After finally coming out to install it the Tech assured us it was good to go. The caller ID did not work and we could not dial out of Illinois. We reached out to them several times to have them fix these issue and kept assuring us over the phone that the problem was fixed when it WAS NOT!
The modem from our previous provider was disconnected in order to connect Vinacom's modem again that never happened. We have reached out to them too many times and still they refuse to fix this problem. They did suggest to walk us thru the process over the phone but then again why should I fix the problem when i was told anything you need we will come out, we are only 10 minutes away. I have a business to run I don"t have time to play technical support and do their job!!!! Wish there was a 0 star option.