Jeffrey Garcia

Review of Clovis Volkswagen

I have never been to a dealer so unwilling to help...

I have never been to a dealer so unwilling to help...or even make a sale. I tried buying a car about 1 year ago. The desired car nor any variation was in inventory so they told me they would either acquire one or have one built for me. I even gave a liberal variety of options on color and accessories, but the dates they kept telling me would come and go. I was always the one to initiate contact, no apology or explanation as to why a vehicle had not been found. After almost 3 months of waiting, I went down to Galpin VW in northern Los Angeles, where they sold me a car the same day and have been very helpful throughout. To this day, I actually still have not heard back from Clovis VW regarding the car they had supposedly ordered. But my frustrations with Clovis VW aren't over...I bought an extended warranty on my vehicle and after three separate visits/attempts to have a covered warranty item replaced, Clovis VW continues to neglect to help in addressing the issue. The last parts/service employee went as far to manipulate the terms of my warranty to make it appear as though it is not covered. I most recently have settled the situation with the Galpin VW dealer going all the way down to their dealership in LA to have the part replaced. Bottom line is Clovis VW would rather lose customers than put in a little effort to fulfill simple customer service and sales issues. It's a bummer I had to spend my money in Los Angeles, but could find no other reasonable option.

Update 1/23/17 - Since my initial post (above), I have been back to Clovis VW service dept twice and had excellent service in these latest encounters (warranty replacement of tires and a parts recall). Both of these services were done in very appropriate amount of time (one of which I didn't even have an apt). Additionally, they remember me by name and are very cordial with me. This is a 100% improvement from my initial experiences and I find it important that I recognize this in my review.