Asad Malik

Review of Mark Lilly Diesels

Excellent dealership, with exceptionally high qual...

Excellent dealership, with exceptionally high quality customer service.

We purchased a (5 years old) used car from Mark Lilly motors, and Dan was the sales representative we dealt with. He was very kind, knowledgeable and professional. Dan went an extra mile to accommodate additional requests, ensured car was delivered in time, despite COVID-19 crisis, and shortage of staff.

We were allowed to test drive without showing any commitment to purchase the vehicle. No pressure or scaring tactics, no selling of useless add-ons such as paint protection, seat leather protection etc. All simple and easy, we asked for additional services we needed and Dan arranged those for us on request.

There is only one minor 'opportunity for improvement' for Mark Lilly: Although vehicle was machine polished to a high standard, the interior valet was decent, but there were some marks on the interior roof above driver's head and some hair found in the boot, once I removed parcel shelf and load separators.

Overall, we highly recommend Mark Lilly, will use them for any future purchases and service of the vehicle we purchased from them.