Country Acres Review of Empire Today, LLC
We had someone come out on Friday and promise us t...
We had someone come out on Friday and promise us that they could install our carpet on Monday and the laminate on Tuesday. At 7:50 on Monday morning I get a call saying the do not have that carpet in stock and have no idea when they will have it. That was the first issue. Then came today when they were suppose install my laminate flooring. I called customer service to see what time they are coming out and they told me around 11. At 9:02 my doorbell rings an it's empire and as they came into my door the empire was calling me to let me know when they were suppose to arrive. This is my second issue they came with the wrong flooring. They were measuring the floor and found out that it was not level and told me they needed to step out for a moment and call their service project manager. An of course they did not answer. Then they as when my home was build and had to take more pictures and made the assumption that I had asbestos. Without any formalize testing or analysis. Especially after it was remediate by Service Master an deemed safe for habitation by a certified reclamation expert. I then contacted Service Master because I was concerned by this new development and they assured me that during the entire tear out that they found ZERO evidence of asbestos. So now I have no carpet or floors and have to find someone else.
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