What can I say about this place that is good first...

What can I say about this place that is good first .

The rooms are very nice, classy, clean, spacious, and comfortable

What s not good:
Extremely expensive and did not give the room promised and paid extra for. View of nothing particularly just some buildings on the side.

Careless reception
2 out of 3 elevators not working for a tower building
No minibar
No mini fridge
No shampoo and conditioner in the bathroom
No room service
No bar/restaurant (everything is closed minus the pastry shop)
No valet parking
Etc etc I need not continue.

The excuse for everything, COVID .

This is a 5 star place supposedly and even after mentioning all this I got only one call and no offer to make reparations. I will update this if it changes, but as of now I would not recommend this place to anybody. Switching over to the Conrad Downtown tonight for half the price