We (as a family) have been taking our pets to Lort...

We (as a family) have been taking our pets to Lort Smith for over 30 years, and after today's treatment by the staff, 19/7/2014 I doubt I will ever return. We had a booking and were 10 minutes late, the person on reception Shane, looked down his nose at us as if we were dirt and stupid.

Shane told us that because we were late we would be charged the emergency rates $89 and that we would have to wait for the first available vet, then after seeing 6 people come in with their pets, who did not have appointments and be seen before us, we got up and left.

Be careful that you do not get caught in the medication rort or racket that Lort Smith run.

My pooch had been given medication allegedly to last for 7 days (what was printed on the medication label) and we ran out of medication after 4 days, so Lort Smith sting you again. The price of medication at Lort Smith as I found out is 60% more expensive than a local vet.

Over the years myself and my family have volunteered our time on open days at Lort Smith, provided them with items to be sold and made annual donations to Lort Smith to keep the place running. Ever since the new building has been built the place the service level has gone down and the prices have gone up dramatically.

Shane and the rest of the staff at Lort Smith need to treat their customers with respect and not treat them like dirt and idiots.

Lort Smith, you need to lift your game and get over being money hungry parasites that you have become and revert back to the brilliant veterinary hospital you once were.

Never Again!