I bought a sofa at 2 years old Charm and started t...

I bought a sofa at 2 years old Charm and started to crack whole, I do not sweep the floor, is completely destroyed. I went to the store where I bought and said they were sending a representative and to this day nothing. I hope you get in touch, because I want to pay dearly and deserve at least an explanation. I'll go after my rights and if you want, I'll send you a picture of the situation the couch is in.