TJ Schams

Review of Landmark International Trucks/...

Go ANYWHERE, but here!

Go ANYWHERE, but here!
I was referred to Landmark by Workhorse as being an authorized dealer while seeking brake repairs on my W-22 chassis motorhome. I called them on Tuesday June 16th inquiring if they could replace brake pads & rotors and inspect for anything else it may need for a trip. They said they should be able to have it done within a day. I dropped it off on Wed 17th in the afternoon, was told it would be ready the following evening. I explained I needed it by Saturday June 20th for a trip, they said it should not be a problem.
I called early afternoon Thursday to check in, they had the inspection done, would need rear brakes & pads also, but waiting on their parts department to price & locate parts. I informed them of 2 places locally that could have parts within a couple hours as I had already checked, the service advisor said he would pass the info on to the parts department.
I had not heard back, so I had called again at 9pm asking if they had an estimate for me, being told Parts is still checking.
I called again on Friday at 11:30am, still no estimate, waiting on Parts department. I asked if they could go to the parts department and find the hold-up and was told they would get it when Parts was ready. I explained that I needed the vehicle by end of day and it was already overdue. The advisor said he'd call me back shortly after checking.
Still no phone call, so I call back again on Friday at 4:45pm to the Parts department explaining my situation. They said I'd need to talk to Service and transferred me to a very rude individual that said "Yeah, so?" at least 4 times about the situation they had put me in with no apologies. I then asked if I could pick up the motorhome and take it eslewhere, with him saying "I don't see why not".
Now, it's 5pm on Friday and too late for me to get the job done eslewhere, unable to actually take the motorhome on my trip, but they don't care, it's not their problem.
I called on Saturday morning, told them to have the paperwork ready, that I would be there within an hour to pick it up. When arriving, the Advisor working asked what happened, I explained, he apologized, I told him it wasn't him that needed to. He said the behavior of the individuals involved what unacceptable, that he'd have his manager call me, would reduce the cost to the bare minimum ($361.24 with zero parts and nothing to show for it... ABSURD!)
Two weeks later, I still have not received an estimate, and the manager never called, and my phone number is correctly printed in the customer info on the invoice.

Again, Go ANYWHERE but here.