I stayed at this hotel on Sunday Sept. 30th for a ...

I stayed at this hotel on Sunday Sept. 30th for a 1 night stay in the North Tower, 6th floor. I got a great rate, under $ 40.00 when booked via the web site for Harrah's. I booked this hotel based on the positive rating on Google. What a DUMP of a room. Dirt clods on the floor that turned into dust when nudged by my foot. A pillow that looked like it was used to stop the bleeding of someone who's teeth got knocked out or to stop a bloody nose. Food particles so big that you could tell they were at one time a BBQ chip. Dust build up to great it tells me that months had gone by since it was vacuumed. When I called to ask for pillow cases and a new pillow, I could tell the housekeeping staff did not care to help. Their attitude when I called, 2 times, tells me they did not want to be bothered. The 2nd time I called I did not even understand the persons name who took my call. When I checked out I relayed these comments to the counter agent who was actually very helpful and seemed to care about my complaints. The resort fee was refunded, a $ 15.00 value. bottom line, Harrah's, you are a major hotel/casino player and should not tolerate such lousy service from your staff. If I ever go back to Laughlin, I wont be staying here again. And as a travel agent, I wont suggest anyone stay there either.