Paul M Edwards

Review of Harley-Davidson of Glendale

They asked me to fill out their survey... This is ...

They asked me to fill out their survey... This is what I had to say:

I felt like I got the runaround in a major way and that the assistant service manager (Lee) wasn't really interested in me or my Buell AT ALL.

I kept having to call to follow-up after experiencing longer than expected periods of silence, and when I reached him, it seemed like he was totally unprepared to discuss the current state of the work order and made dubious sounding excuses involving his personal life/affairs (as if it matters to me) which is VERY unprofessional and a BIG no-no in Customer Service. Furthermore, I couldn't get a straight answer out of him to some of my questions regarding what they had/had not done. After several months of getting virtually NOTHING done, I finally had enough and retrieved the motorcycle which I am having serviced elsewhere.

The only positive is that they didn't try to charge me for storage. That would have been adding injury to insult.

The unfortunate truth is that I pretty much expected this treatment since H-D has kicked Buell to the curb. It has cemented my resolve to never, EVER, purchase another H-D product again. In fact, I did just buy a Yamaha FJR1300ATC (in Galaxy Blue) a few weeks ago and have already put over 1,700 miles on it. I subsequently test rode (what a concept) an Aprilia RSV4 APRC ABS and intend to add one to my stable eventually... Unless the price on the new EBR 1190RX has come down a bit when I'm ready to buy.

Considering my tastes and the product line offered by H-D, I guess it was unlikely I would be interested in any of your outmoded and over-priced junk anyway.