Lillian Lim

Review of Final Aproche - Event und Film

The hotel was clean and the staff were friendly. H...

The hotel was clean and the staff were friendly. However, upon arrival, we were unable to access our rooms for several hours (till 6pm) despite having booked this reservation months ago. The room itself was tidy. But there was leftover takeout food in the fridge from the previous guests' (in place of some minibar drinks) and even though I immediately notified the front desk and was reassured I would not get charged, sure enough, on the day of checkout, I was billed for drinks I did not consume. They rectified the error after I again contacted them, but I am disappointed with the lack of foresight and customer service. Moreover, the ice machine was broken on our floor so we were reliant on the fruit water in the main lobby. It was refreshing aside from the many fruit flies often swarming around it.