This gym is a minute away from my home and this is...

This gym is a minute away from my home and this is the only reason why I will keeping use it until the end of my membership.
A part from that...
if you call the centre it will take couple of minutes before your phone call will be answered.
Reception is most of the time overcrowded of people waiting to be assisted.
If you are lucky there are two receptionists otherwise just one.
There is a female receptionist that looks just miserable every day! She doesn t smile and her body language is dismissive as well. There is a guy which is quick and professional but a part this nothing else positive.
Pool s changing rooms are most of the time dirty, the floor is not clean and dry enough. Very dangerous.
Gym s floor and machine are ok, but very basic. If one of them is broken you can even wait weeks before it will be fixed.
The A/C-heater is too low. The gym floor is very cold.
Full of dust. If you see the wall you can see how dirty it s. I don t think is healthy.
Once, my boyfriend cut himself and no one was on the floor to ask for a plaster.
Today, I even had the pleasure to meet the manager of the gym.
I understood why the staff is unhappy. Obviously they don t have an example to follow considering how poor was the customer service that I received today from the manager.
There are rules, I understand but being careless is awful. You can even be right but you can t treat people like that.
Shame as the building is still fairly new there is a lot of potential but there are so many downside which they will not be fixed with this mindset.