These people were great! Though I'm quite a handy ...

These people were great! Though I'm quite a handy person, I'd had bad experiences with a highly-rated rack system I bought off the web a few years ago, so I decided to get some help. Their people were very knowledgeable, and made sure I understood and could manipulate the parts of the system I got before I left the showroom. Because the position of the rack system was important in keeping it secure, the person who installed it put little Sharpie marks around the feet on the inside of the door frame (where they aren't visible), so I could line it up again easily if I need to remove it for whatever reason. Their wiring specialist even checked out my electrical-to-hitch connection free of charge! Their prices were very reasonable, and they didn't try to oversell me things I didn't need. I was REALLY thankful I found them.