HENRY WHARERAU

Review of Aquadome, YMCA of South Austra...

I paused my membership for 6 months until 31st Oct...

I paused my membership for 6 months until 31st October 2020 because of Covid 19. At the time I paused the membership, money was still being deducted from my account. I was told at that time that it couldn't be refunded, but that payments would be stalled for 2 weeks upon returning to active use of the facility. I returned to the pool on I think Thursday 5th November, and a payment was promptly taken out from my bank on the 10th. Its a minor issue, but an issue nonetheless. I do enjoy the facilities, but I'm disappointed as I've had similar issues with payments from the previous administrators over the several years that I've held a membership there.