Very bad customer support during the reservation p...

Very bad customer support during the reservation process. Somebody on their reservation team literally hung up on me when I asked to be transferred to the complaints department. Their prices on Airbnb are a total scam. It is my belief that they don't even accept their bookings coming from Airbnb, they just have falsely advertised the prices much lower on there to draw in customers. After my booking had not been confirmed, with only days before I was scheduled to arrive, I tried to call and nobody was on staff to help me. I was told to call back. And so began a silly game of spending several days to get somebody to help me. Over several days I was on 5 different long phone calls, put on hold several times (upto 30 minutes at a time), given out-of-service phone numbers to contact, I was told that they refused to price-match me, and then I was told that an expert on their Airbnb bookings would be in contact with me within a half hour and, of course, I never heard from them. The last straw was when they told me they were now upping the price by $300. At this point I asked to be transferred to the complaints department. And they hung up on me. So unprofessional. Clearly nobody is talking to eachother, they're making false promises, and theyre advertising false prices on Airbnb. This entire process has been highly stressful and now, less than 48 hours from my departure, I'm forced to look elsewhere. Disappointed.