Dennis Short

Review of PLX Devices, Inc.

I purchased a DM-100 OBDII, as well as a DM-6. I ...

I purchased a DM-100 OBDII, as well as a DM-6. I was pleased with both products, but had an issue with the DM-100 when I tried to upload to it, which resulted in some of the parameters not reading. I went to the website and sent in a support ticket, and received an immediate response. I had some questions that I thought would be easier to ask over the phone, so I gave them a call. I was immediately transferred to the gentleman that answered my email, so he already knew my situation. He spent quite a bit of time with my on the phone, on two occasions, helping troubleshoot the issue. Unfortunately, we weren't able to get the issue sorted, so they sent me an RA since it was still under warranty and sent out a replacement.

For me, the mark of a good company is good customer service, and PLX has excellent customer service. They were very professional and friendly on the phone, and very thorough with their emails, making sure I had all the information possible to try and troubleshoot the issue.

Sometimes things malfunction, it's life. No one, nor anything is perfect. I think PLX has an excellent product, and excellent customer service to go along with it. I would definitely recommend PLX Devices to anyone.