The wellness arrangement was a birthday present fo...

The wellness arrangement was a birthday present for my mother. When we wanted to have a leisurely breakfast on Saturday morning, there was no space available with clean dishes. We kindly asked one of the waitresses to do so, and to re-cover the place, whereupon she yelled and insulted us. Not that that was uncomfortable enough, the waitress came back to make us even lower. My mother was so shocked and humiliated that her tears came. Instead of just letting us have our coffee in peace, the waitress started again and again until even someone got up from the next table and said to her that it was enough. When I wanted to complain about the lady at the reception because it made our stay an unpleasant experience, the complaint was noted and the name of the lady was written down.