First off the women at the front counter all seeme...

First off the women at the front counter all seemed very cold, rude and not welcoming at all except for one middle aged woman who was helping a guest next to me(I wish I got her name to acknowledge her). Second of all they have hidden fees and charges that we were never told about or prepared for, and they were not willing to work with us and gave our group little to no information. So we ended up driving all the way home in disgust of this place not willing to return. Then after we called and politely asked for a refund they agreed to put it all back on the card and after waiting a few days the money never came in. So now I will have to call again and talk to them after I finish this review. I will never refer this place to anyone I know especially after having such high hopes. Very disappointed in The Wilderness.