Craig Ballin

Review of BMW of Nashville

In 2016 I took my x5 there after a shop told me th...

In 2016 I took my x5 there after a shop told me the issue was cover under a recall. At the dealership the denied this and charged. I got a notice for similar issue Dec 2017. I took it in jan 2018 for the fix and asked about getting reimbursed for charging for an issue that was in fact a recall. They could not fine my file and also said they would look into it. They never did. I tried to push it a bit more and got the run around from everyone. The customer service approach is kind great but the honesty is questionable. They also returned my car on empty.