Update: 8/5 i finally spoke with someone and they ...

Update: 8/5 i finally spoke with someone and they sent me the info i needed. Increases star to 3.

Leased a car from them two years ago. Have called 3 times now trying to get a warranty (that I never needed) removed from my account. I was told two days ago that they were e-mailing me the authorization form. Crickets. I try calling and no one answers. cant get a human on the phone. Guess I'm going to have to take a day off to drive there. Seriously, I'm pretty cool with stuff, but customer service like this is absolutely horrific. Run from this place.