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Review of Hyatt Regency Coolum

DISGUSTING! is the best way I can describe our exp...

DISGUSTING! is the best way I can describe our experience at Palmer Coolum Resort. We were overcharged, then twice charged at a restaurant we did not eat at. I was refused a 'complimentary' shuttle service and told to walk (despite being 6 months pregnant and having my hands full with 2 little children. We were assured the pools were heated and told by the Operations Manager than she tested the water and it was 35.8 degrees (and the pool was icy cold and decorated with green scum). One heated spa (the other two closed) had a 2 inch green scum ring and the jets were not operational. Our room was infested with spiders, webs and filthy rotten. There was an open carton of milk leaking through the mini bar in our room when we arrived, the front door jammed every time it was closed and we could hardly get it open again. The food at Roo Bar was disgraceful and the coffee was made cold each time! The buffet breakfast was a waste of money as the food supplies were not being topped up- and the accommodation options make it necessary for you to eat the resort. We paid $460+ per night, and we have received better accommodation in basic resorts. Upon complaint I was accused of being a "liar" by the female Operations Manager who kept cutting me off when I was speaking. I was refused when I asked to speak to the General Manager. I was so distressed by the way we were treated that I left the resort in tears!!! Disgusting (and even some of the staff quietly acknowledged that my options were accurate).