Sean TG

Review of The Epic Hotel - The River Lou...

ok while no hotel is perfect

ok while no hotel is perfect
this one is not too far off
i am a VERY detailed person i see what others don't and i know where to look (due to employment history St.Regis Bal Harbour ,Marriott etc)
i have only one complaint and that is the valet dept
so lets get that out of the way
while polite they are SLOOOOOWWWWW but polite and friendly
and I'm gonna give the benefit of the doubt and say that all they guys standing around
socializing and checking out the honeys are NOT on the clock but in uniform and highly visible not too far away from the crowd of folks waiting to get their vehicle its just not a good look while we are waiting up to 40 min for our car and yes 40 min
now on to the glowing shining brilliant service i have experienced on EVERY LEVEL here my housekeepers ISABEL and DONNA were the 2 i actually spoke 2 and witnessed at work
were exceptional and i have worked in the hotel industry for 2 years (it seemed like longer)
at the LACK LUSTER perfumed pig that is the Miami Marriott Biscayne Bay just a few miles from here (which EXCELS @ employee turnover and not much else)
housekeeping is night and day different the EPIC gets it right
after 2 yrs of watching it fail its nice to see it done right
i even gone so far as to check for employment here....
there are some areas that could be improved but they are NOT in the effort or customer care dept.
room service staff ,door people,spa staff , pool staff , i have yet to encounter one single person didn't fit my description and we are here for 3 weeks with 2 rooms 2708 & 2733 i wish i could upload pics of the view and the room interior