I had a bad experience with the location on 69th a...

I had a bad experience with the location on 69th at & Socttsdale Rd the manager that sold me 2 tires & gave me an oil change 2 1/2 months ago 2 days ago 1 tire had a bubble in it and the other tire would not hold the air , I took my car back to be serviced I left in hopes the manager on duty would fix or replace my tires and call me when was finished , 4 hours later there was still no call. So i went back and the manager said I wasn't in the system and the manager that sold me the tires was fired because of theft , which I feel wasn't something you should tell a customer plus that isn't my fault why was I being held responsible for that he used that as a reason not to help me and was very rude , unprofessional i ask him for a card he didn't have one i request he call corporate he said he didn't have there number , really could this be happening I was so stressed over this and upset all I wanted at the time was my tire fixed and a partial refund on the other tire so I wasted almost my entire day dealing with this , the next day I had to by 2 tire from another place , I filed a complaint with corporate and they referred me to another manager at the same location and I received my refund , I'm giving 4 star rating for corporate because they respond to me via email in a curtious and timely manner , once I went to that location and spoke with the manager corporate referred me to Gale she was giving me a hard time and wasn't going to refund me she only offered me $25 , then $50 I had to debate with her when I feel she should of been instructed to give me a full refund and not give me s hard time again i already went through enough stress and lost time over this . I did finally receive a full refund but it shouldn't have been so difficult , now I will never go to another pep boys and I will tell my family and friends , if only there managers were as courteous as there corporate office. I'm disappointed because they are my neighborhood pep boys and the manager that got fired was very curtious he paid for a Lfyt to take me home , I was telling everyone how excellent of an experience I had , why couldn't the manager that replaced him be that , I hope moving forward he treats all customers fair and curtious.