Alicia Wahl

Review of BMW Seattle

if i could give them a 0 number I would!

if i could give them a 0 number I would!
DON'T GO TO THAT LOCATION... THEY ARE SCAMMERS!
MY CAR WAS NOT FIXED AND I HAD A WEEK WASTED, MONEY AND TIME!!!

My car is a convertible and still, under warranty, that being said one of the arms to the top is leaking and needed to be replaced. it was freezing when being lowered and raised.
my mechanic took it to the Seattle location where they had it for a week. when I went to get my car after being told it was ready for pickup and that they had my name and the keys waiting for me, the desk girl told me they had no record of my car or me and I told her it is the car sitting out front. the girl then said she has no idea where the car records are... she acted like she had no idea how to do her job. they made me wait for 30 minutes before giving me my car they as I drove off the lot my tire sensor went off telling me I had a flat! I was really low and I don't see how they didn't notice it!
that is their job right?
to top it all off they didn't even fix the car!!!!! the hydraulic arm was still leaking and the top was still not working they didn't do any work to my car they just kept it for a week!!! I had to pay for a lyft the whole WEEK.