Incredibly unprofessional . This company has just ...

Incredibly unprofessional . This company has just taken over my apartment in Indianapolis ,
Indiana. I was first ignored and now being lied to and told That I am not telling the truth . My apartment has now flooded twice in the time they have been our management company .( see upload )
They took 10 hours to come extract the water.
( mind you they came to my apartment at 8:00 am when I returned home from work at 5:00 the water was still in my apartment) I was given an excuse and someone came out at 6:00. The carpet in my bedroom along with the rug shown needed to be cleaned ( still not cleaned and sanitized to prevent mold etc. to this day ) the next day I expected to come home to a cleaned carpet and yet and still not cleaned and still very wet . I called the office and spoke to a gentleman and was told he would call maintenance and check on what the plan was . ( Friday 5;00) I asked specifically to speak to management and never received a call .
Monday I called back trying to be patient and understanding and was told they would
Give the message to management and maintenance and got no call not result.... today I called the office and spoke to a very professional young lady who informed me that she was going to pass the message on him keep me on hold after being put on hold she can return to the phone and told me that my key has been lost and they were unable to get into my apartment to be able to finish the extraction and sanitation him process. I became super alarmed and informed her I would now like to speak to management and I would hold and I did not feel comfortable with the fact that I had not been informed that my key was lost in my apartment and no one had informed me. Cynthia the property manager got on the phone and informed me that she did contact me and that the outside vendor had Lost the key inside of my apartment. I again told her have never spoken to you and I was not aware my key was lost in my apartment and I had not found a key in my apartment. ( I was I was present when they came to check the water and the key was not dropped or found in my bedroom today I checked again just to be sure) I then informed Cynthia that I would like my locks to be changed because I felt uncomfortable as a single woman living alone in apartment with a key now misplaced . Cynthia basically told me that I was lying by saying that she did speak to me last week I have no record of this I have no phone call from her and a voicemail from her no written email from her I ve never spoken to this woman ever I did not know her name until today she was very disrespectful super rude and very unprofessional on the phone when talking to a now alarmed resident who pays her rent on time every single month and gives no problems whatsoever. I know that I have never spoken to her because I ve asked for management to call me personally several times and left voicemails which I know they have record of .
Is now 5 o clock on May 3 and I m waiting for them to come change my locks .

Update *** July 1st my apartment has now flooded for the 4th time .