Kinjal Sheth

Review of The Kapalua Villas

Let's start with the pros - beautiful place, good...

Let's start with the pros - beautiful place, good facilities (on paper) and no parking fees.

Alright let's get down to where they went wrong and why we left the place within an hour of check out. I was on my honeymoon and checked in around 7pm. Was very surprised to find they charge $175 for cleaning fees apart from the room rate and the resort fees they already charge. And that fee is for one bedroom so if you have more be ready to shell out extra money on top. Ok fine.. Paid the fees and went to the room. Was nice and clean and felt cozy. Went to take a shower and within 10 minutes the water started to cool down and within the next 5 it for very cold. After a long day at the beach I couldn't even wash my hair and my husband didn't even get to shower. Called maintenance and the guy told me that I should take 5 minute showers as the water heater in the villa is very small. Wait what???? Some random guy is telling me how long I can take showers for? Called front desk and Melissa was first reluctant to change my room but she eventually did. Didn't get the same two floor villa I had booked but whatever I was hoping for some hot water. Same thing again! This time my husband couldn't shower for more then 5 minutes. Called the front desk and told them I wanted my first room back as the water situation was the same but I was told that they'll charge me another $175 in cleaning fees if I wanted to do that. Extremely upset about the whole situation by now and I was ready to just get out of hotel. Called Chase as I booked through them and after being on the phone for an hour we got the reservation cancelled and booked Sheraton for the next two nights. Long story short if you're okay with 5 minute showers and unhelpful front desk you can stay here.