Haley Hand

Review of Southwest Auto Sales

This was my first time buying my own car as an adu...

This was my first time buying my own car as an adult. I bought a 2008 Chrysler LX 300. The day I bought it I was very pleased. P.K. was very helpful with showing what was in budget and going over all the carfax. I was very happy with my first adult purchase. I had to send proof of residence to get my title work. I sent it three times and each time they said it wouldn't work because it had to be within 30 days. I called the BMV to ask what I could do as I do not have a lot of official mail I could use. The BMV told me Indiana law was 60 days. When I told P.K. this he rudely said "well I was always told it was 30 days." Then at 3:40pm, P.K. texted me to come get the title and do it myself, and to come before five. I had to take time out of my day to drive from Ossian to Roanoke to pick up my title. I was incredibly disappointed in the quality of customer service. I paid the BMV taxes as part of the car price for a reason. Also, after being concerned about my incredibly squeaky breaks, I checked the carfax to learn they have not been replaced since 2009. How did this pass the safety test? I'm very disappointed.