Titus Fortner

Review of Sofitel T5

I enjoyed my first visit here and was excited to b...

I enjoyed my first visit here and was excited to book it again on a subsequent trip. My most recent visit, though, I arrived tired in late evening and ordered room service. They lost my order. I called twice asking about it. When it arrived an hour late, the meat was cold and the salad was warm. Then I accidentally left my Kindle in the bathroom. I know exactly where. I emailed the hotel as soon as I realized it (on the plane) and never got a response; then followed up with phone calls when I got back to the States. No answer the first time, and a promise to call back the second time with no further response. I get that things happen but both of these together made for an extremely disappointing experience. I expect more from a 5 star hotel.